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Frequent questions

What payment methods do you accept?

PayPal, Credit Cards, Debit Cards, Klarna and more...

When will my order be processed?

The order will be processed in 24-48 hours for the order to be shipped, on average
shipping times are 4-10 working days excluding holidays.

Tracking numbers will be updated 2-5 business days after your order is placed
SHIPPED. If you don't have a tracking number after 5 business days, please email us at:

How can I track my order?

The order can be traced at the link on the "Track Your Order" page, by entering the appropriate tracking number received by email.

How can I return my order?

We offer a 15 day return on all orders. To initiate a return, please email:

All returns must be processed within 15 days of receiving your order.
Shipping charges are non-refundable.

Tracked shipping

Shipping 100% traceable within 24-48 hours of ordering.

Free Return

Free return of each product within 15 days of delivery.

Experience and Reliability

Our team comes from years of experience in the animal sector