Shipping policy

Shipping information

All orders are processed within 1-2 business days (excluding weekends and holidays) of receiving your order confirmation email. When we ship the order, you will receive a specific notification.

Enter all relevant information at the start of the disclosure, e.g. potential delays due to a high volume of orders or problems with the postal service over which you have no control.

International shipments

We offer international shipping to European Union countries.

Shipping rates for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (such as VAT), which are applied when the shipment reaches the destination country. Seaty Pet™ is not responsible for these additional charges, which are your responsibility as a customer.

How can I check the status of an order?

When your order is shipped you will receive an email notification which will include a tracking number that you can use to check its status. Tracking information will be available within 48 hours.

If you do not receive your order within 15 days of receiving the shipping confirmation email, contact us at info@seatypet.com specifying your name and order number and we will carry out the necessary checks.

At the following link you can track your order.

Shipping to PO Boxes

Some couriers have limitations regarding delivery to PO Boxes. If one of your couriers falls into this group, you should consult her terms and communicate them here to your customers.

Refunds, returns and exchanges

At the following link you will find the complete text relating to the information on refunds.

We have a 15 day return policy. If 15 days have passed since the date of purchase, unfortunately we are unable to offer you any refunds or exchanges.

To be eligible for a return, the item must be undamaged and in the same condition that you received it. It must also be in its original packaging.

For any other questions, please contact us at info@seatypet.com.